Answers to common questions about GordE, how it works, and what to expect when getting started.
Most monument software is either generic business software adapted for the industry or overly complex systems built for large enterprises. GordE was built specifically for monument workflows by someone who ran a monument company. It tracks the steps your team actually uses, keeps everything in one place, and is simple enough that your whole team can use it without a long onboarding process.
GordE is built for monument companies of all sizes. Whether you run a small shop on your own or manage multiple departments and locations, it works the same way and grows with how you operate.
GordE is monument production tracking software built by a monument builder. It keeps your orders, production stages, and team organized in one place so nothing gets missed from sale to installation.
Yes. GordE is built for companies coming from exactly that setup. It centralizes everything that currently lives in paper folders, spreadsheets, and email threads. It can also generate printed order forms and delivery tickets for anyone on your team or customer side who still prefers paper.
Yes. GordE tracks each stage including layout, stencil, production, foundation, and installation. Each stage has a clear status so your team always knows where a job stands without having to ask around.
Yes. Every order has a time-stamped activity history that shows what changed, when it changed, and who made the change.
Yes. Multiple users can view and work on the same order based on their role and permissions. Sales, production, and installation can all see the same job without duplicating information.
Yes. GordE works alongside your existing accounting system. You do not need to switch or change your current setup.
No. GordE is an internal operations tool for your team. Your customers never log in or see the system. Where it helps them is that your team always knows the status of their order, so when a customer calls asking for an update, you have an accurate answer immediately.
Yes. You can upload design files, images, and sketches, and add notes directly to each order. Everything related to a job stays attached to that job.
Yes. You can set access by role, production stage, financial data, and branch location. Each person sees what they need to do their job and nothing they don't.
GordE tracks every order from entry through layout, stencil, production, foundation, installation, and invoicing. Each order carries its details with it — granite specs, design files, notes, supplier communication, and a full activity history.
Yes. GordE works on any device with an internet connection with a phone, tablet, or desktop.
Yes. GordE supports multiple branches. Each location has its own view while you can see your full operation from one place.
No. You can transition gradually. Most companies start entering new orders in GordE while finishing existing jobs however they currently track them. There is no requirement to migrate old records before you begin.
In most cases, yes. Before you go live we learn how your team handles orders and configure GordE around your process. Most companies find the system fits closely with what they already do, just without the scattered communication.
That is exactly the problem GordE is built to prevent. When order details live across emails, sticky notes, and spreadsheets, things get missed. GordE keeps every detail attached to the order so names, dates, and design specs are consistent across your whole team without anyone having to repeat or confirm information by phone.
GordE has a monthly subscription starting at $375 per month for one to three locations, plus a one-time setup fee that covers configuration, onboarding, and team walkthrough. All pricing is in CAD. Full plan details are on the pricing page.
Every plan includes the full GordE system — order management, unlimited users, inventory tracking, production reporting, auto-generated purchase orders and delivery tickets, role-based permissions, and email and phone support. The price changes based on how many locations you run, not how many people use it.
Your data belongs to you. If you ever decide to stop using GordE, we can provide a full export of your records on request.
Yes. That is what the demo is for. You will see the full system running, not a curated slideshow. We walk through how it would handle your specific type of orders and answer any questions you have. Most people have a clear sense of whether it fits within the first 15 minutes. There is no pressure to decide on the call.
We start by reviewing how your team currently handles orders. From there we configure your users, suppliers, products, and order structure. Once everything is set up we walk your team through the system so everyone understands their role. Most companies are running within a day of providing their information.
No. GordE is built for people who run monument companies, not IT teams. If you can use a phone and email, you can use GordE.
Most teams are comfortable within a few days of using it. There is a short adjustment period at the start, but GordE is built around workflows monument teams already know. After the first week, most people find it faster than whatever they were doing before.
You can send an email any time and we will get back to you same day during business hours. We also have written guides and video tutorials available around the clock for common questions your team can work through on their own.
You can reach us by email or phone any time. Most questions get answered the same day. We also do a check-in a few weeks after you go live to make sure everything is running the way it should.
Yes. We handle the setup for you. We review how your team works, configure the system, walk everyone through it, and check in a few weeks after you go live to make sure everything is running smoothly.
We offer email, phone, and video call support. Most questions are answered within a few hours during business hours. We also have written guides and video tutorials for common tasks so your team can find answers quickly without waiting for us. You can reach us at support@gorde.ca or through the contact page.
Yes. Your data is stored on secure servers and backed up regularly. Customer records, order details, and financial information are only accessible to the users you authorize. We do not share your data with third parties.
Most demos take about 30 minutes. We walk through the system, show you how it handles your specific type of orders, and answer your questions. If it looks like a good fit, we talk about next steps. There is no pressure to decide on the call.
No payments. No commitment.
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